About General questions about the plugin
Pre-Sales Licensing, purchases and pre-sales questions.
For technical help please visit the Technical FAQs page

About

What exactly is a coming soon page plugin?

A coming soon page plugin is one that announces your site is "Coming Soon". Snap Creek has two plugins that provide this functionality:

EZP Coming Soon Page

The lite version of our Coming Soon Product. It allows you to pop up a nice looking coming soon page in minutes and collect emails along the way

Check out the EZP Coming Soon Page product page for full details.

EZP Coming Soon Page Elite

This is the professional version of EZP Coming Soon Page and contains all the features of EZP Coming Soon Page plus more. It has a lot of extras, including autosyncing subscribers to MailChimp, acccess control which allows you to grant access to your site to select groups while it the site is under construction and a many other new features.

Check out the EZP Coming Soon Page Elite product page for full details.

How does EZP Coming Soon Page work?
The plugin takes control of the normal visual processing of the site. From a technical standpoint it displays the coming soon page in using a function bound to WordPress's 'template_redirect' action.
How does Elite differ from the free version?
A comparison list of professional vs free can be found on the comparison page.
Is my server/host compatible with the Coming Soon?
Coming Soon works on 99% of all servers, however if your host does not support the plugin for one reason or another we will issue you a prompt refund. All we ask is that you provide the name of the hosting provider that does not support the plugin.

The server requirements for Coming Soon are:
  • PHP 5.3 or better
  • MySQL 5.0 or better
  • Any of these web servers: Apache, LiteSpeed, Nginx, Lighttpd, IIS, WebServerX
Note: 99% of all hosting companies will meet these basic requirements. For a full break-down of setup recommendations see the Coming Soon recommended hosts page.

Pre-Sales

General

Do I get updates for the plugin?
Yes! Automatic updates are available free of charge to all users with a valid license key.
Do you have a refund policy?
Yes. We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 30 days of your original purchase.

What is the quickest way to get refund?
The quickest way to get a refund is to contact us directly. We can issue the refund directly through the merchant services gateway and provide your refund much faster if you contact snapcreek.com directly vs trying to contact the merchant provider. Please Open a Ticket Request for a much quicker refund process.
A few conditions:
  • If you run into technical issues please allow us to adequately try and assist you. If we are unable to resolve the issue, we will promptly provide a refund. Please open a support ticket before requesting a refund for a technical issue.
  • Refunds may only be issued within 30 days of the purchase date. After 30 days refunds cannot easily be processed. Please be sure to test and use the plugin upon purchase.
Do you offer support if I need help?
Yes! We offer professional customer support and we understand the lifetime value of a customer. We will do our very best to resolve any issues you encounter via our ticket system. The ticket support system is monitored during US daytime hours Monday thru Friday and we typically get back to people within 24 hours. Please Note: We currently we do not offer phone support.

Licensing

How do site licenses work?
Site licenses work by restricting the number of sites that can be running the plugin at any one time. If you run out of site licenses you may always upgrade at snapcreek.com/dashboard.
Also See:
» Terms and Conditions
Where do I find my license key & activate it?
LOCATING YOUR KEY
When you purchase a product (Personal, Freelancer, Business) you will receive an email with your license key. Be sure to check your spam folder if you don't receive an email within a few minutes of purchase.

You can also get your license key(s) by logging into your snapcreek.com dashboard. The user-name will be the e-mail you used to purchase the product. If your unable to retrieve your password at login please contact support.

ACTIVATING YOUR KEY
Activation is very simple.
  1. Download, install and activate the plugin from your purchase email link or from your snapcreek.com dashboard.
  2. Goto: Coming Soon ❯ Settings ❯ Licensing ❯ Enter your key and click activate.
Do I need to renew my license?
Your license key is valid for one year from the purchase date. An active license key is needed for continued access to automatic updates, security patches, bug fixes, new features and support. If you renew your license each year you’ll receive a huge 40% discount off the current price!

If you forget to renew the plugin it will continue to work, however you will be missing out on important updates that will keep the plugin in-sync with the current WordPress version. You will also loose access for any support should you run into any issue.
Can I upgrade my license?
Yes, just follow these steps:
  1. Login to your snapcreek.com dashboard.
  2. On the Purchases tab click the 'View Licenses' link
  3. Under Upgrades click the 'View Upgrades' link
  4. Under Actions click the 'Upgrade License' link
  5. This will take you to a Checkout screen were you can finalize the transaction
How can I free up a license?
If you no longer want the product installed on a WordPress site use one of the following methods to free up it's license:

1. Uninstall the plugin

-or-

2. Manually deactivate the license via the Settings/Licensing screen on the server the plugin is installed on

-or-

3. Remove the website via your dashboard on snapcreek.com. A link and login to the dashboard are sent upon purchase